RETURN & EXCHANGE POLICY
- Extraposh products are non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.
- In case you would to return the product and get refund, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging and Batch Number to email@example.com
- , within 24 hours of the order delivery. We would require 48-72 hours to revert.
- Only unused products will be eligible for return.
- Please allow us 10 to 15 days from the day you return your package, for your request to be processed.
- In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.
- Returns will not be accepted if:
a. The product is damaged.
b. It is without invoice.
c. It is used by the customer.
d. It is without its original packaging.
- Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:
a. Failure to provide adequate information about the case.
b. Failure to provide snapshots of the Invoice, packet and box (if any).
REFUND & REPLACEMENT POLICY
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Refunds will be through bank transfers. No cash refunds will be made. It would take our team at least 5 to 7 business days post refund initiation for online refund to be initiated.
In case of NEFT, it would require us at least 3 to 5 business days post refund initiation to refund your amount.
- We accept online orders through the following modes of payment. PayU Money through Credit Card, Debit Card, Net Banking, UPI or Wallets.
- Please note that for Credit Card or Debit Card transaction, you will require to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number (on the back of the card) when you make an online transaction using your Credit Card or you can pay through UPI also.
- The Credit Card transaction will appear on your bank statement.
- If the amount has been deducted from your account but you haven’t received a confirmation from us, you can reach out to our customer care team and provide the following information:
a. Transaction Reference Number.
b. Amount debited with registered Email ID
c. Date & Time of Transaction.
- The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.
- The estimated delivery time may vary slightly from state to state. Days excluding Saturdays, Sundays, and Holidays are calculated as working days. Product delivery may get delayed due to reasons relating to logistics issues.
- If you are ordering our products from a Mega Sale event, dispatches may be delayed due to increased volumes. We will target to dispatch all orders within a maximum of 7 days from the Date of Order.
- Split shipments are completely normal. This just means that different parts of your order may have simply been shipped from our different warehouse locations across India. Rest assured, you will only have to pay the shipping/COD charge if applicable, on the first package you receive.
- To ensure the safety and hygiene of all our customers, there might be delays in product dispatches & deliveries owing to constraints on logistics due to COVID-19. In these instances, unfortunately, we would not be able to commit to dispatch or delivery timelines and request you to bear with us.
- We take extensive precautions on the safety of the products and its packaging while dispatching it. We pack our products in boxes, where each individual product is wrapped in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
- If the shipment is tampered or damaged, please do not accept it.
- Orders placed on the second half of Saturday or Sunday will be dispatched within 48-72 hours.
- If the order is updated as delivered but the user has not received the order, the same has to be intimated to the customer service team via call or email within 24 hours of the delivery intimation, wherein you will have to give 48-72 hours to investigate with our courier partners.
- We are not responsible for damages post-delivery. We do not take responsibility for the misplacement of products post-delivery.
- We reserve the right to pause deliveries to any part of the country at any time if so warranted.
- Orders once dispatched are not eligible for cancellation.
- Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
- In case of a return or cancellation, the refund shall be initiated post the return of product to us and verification of the product and packing.
NOTE TO CUSTOMERS
Fair Usage Policy
We go to extensive lengths for smooth user experience. However, at times we need to be stringent with our policies to serve our customers better. We have noticed that although a vast majority of our customers have genuine concerns, where we are always upfront to support; there are some accounts that abuse our liberal return and exchange policies. These accounts typically return items, choose not to accept our shipments or demand cashback for issues that we are not responsible for. Hence, our regular customers are deprived of the opportunity to purchase these products themselves. To protect the right of our customers, our customer care support team reserves the right to assess, judge and then take the necessary action at their discretion.
Impairment & Damages
We take the utmost care and accountability while sending our products to you. Your package is screened and goes through an extensive quality check so that we deliver the best to you. However, if you have received partial, void or damaged items through your order on our website directly, kindly contact the customer service team within 24 hours of the order delivery. Please keep a note of the following:
- Do not use the products
- Take proper snapshots of the products
- Keep the invoice copy with you
Change of Packaging
Packaging, bottles and communications at Extraposh undergo constant innovation and changes without affecting the formulation and efficacy of the product. These changes are for seamless user experience and comply with government notifications. Presence and placements of symbols or stickers depicting the information regarding the product may vary conforming to government rules and regulations. There can be changes in the placement of sticker and symbol, but please be assured that the product is authentic and untampered.
In our new product packaging policy, we are slowly discarding outer boxes and packing material to be more eco-friendly. So, going forward you may start to receive products without its outer packaging made with paper. This reduced packaging will in no way hamper the authenticity or efficacy of the products. Reducing our carbon footprint takes us one step closer towards a greener future. Thank you for joining our efforts towards environment conservation.
Extraposh reserves the right to cancel any on-going or future promotions, offers, sales, gifts and giveaways on the products without any liabilities.
For any queries feel free to reach out to our customer care team at firstname.lastname@example.org who will be happy to clarify your concerns.